CareAcademy proves HR process improvement and a 482% increase in completion rates via pilot
CareAcademy, a leading provider of online professional development, training and certification for professional caregivers, has been selected by Best of Care to train its workforce on abuse and neglect, infection control, OSHA and HIPAA compliance, specialized care and interpersonal skills. Best of Care is one of the most respected and highly rated private home care companies serving Greater Boston, Southeastern MA, and Cape Cod. To evaluate CareAcademy’s offering, Best of Care piloted CareAcademy from January 10, 2018 to April 13, 2018. The pilot yielded a 482% increase in training completion rates in just three months.
Best of Care offers twelve hours of training per year delivered on-site in three four-hour increments per year. During the pilot, Best of Care compared completion rates for their on-site training versus online training by CareAcademy to determine if completion rates and caregiver engagement would rise. Best of Care offered CareAcademy as an optional benefit to its caregivers, 66% of which opted in to receive training. Of the total caregivers that enrolled, 65% of Best of Care’s home health aides and 59% of homemakers completed their initial training, resulting in a 482% increase in completion rates as compared to 2017.
“Best of Care is a prime example of how agencies are exploring ways to transition from traditional training models to systems that can scale for growth and alleviate pressure points associated with high on-site training costs. Our online training platform is specifically built for the on-the-go user who needs flexibility and convenience as the foundation for improving their performance”, says Helen Adeosun, CEO of CareAcademy. “Best of Care’s extraordinary pilot results shows just how effective mobile training platforms like CareAcademy can be in onboarding and upskilling caregivers from both the user and agency perspective.”
At the end of the pilot, Best of Care replaced their current training program with CareAcademy. CareAcademy will deliver the requisite twelve hours of training offered to all Best of Care caregivers and provide additional classes to build specialized skills for caregivers who want to advance their career or increase their knowledge in a certain area.
Kevin Smith, President and Chief Operating Officer notes, “Quite simply, CareAcademy is at the forefront of on-demand caregiver education. There was an immediate synergy between Best of Care and CareAcademy. While in-person trainings will always be valuable to our caregivers, the opportunity to provide our home care aides with high quality training materials that can be consumed at their convenience is a real difference-maker. Helen and her team understand that caregiving is a 24/7 industry and caregivers struggle to sacrifice scheduled work-time to complete educational requirements. CareAcademy has made our Human Resources team more efficient while offering our aides cutting edge home training materials.”
Using the CareAcademy platform, caregivers can access training on-demand, year-round and Best of Care will be able to track caregiver progress and compliance from their agency dashboard with less administrative burden.
Boston-based CareAcademy provides expert-developed online training for senior home care professionals. Hour-long video courses, which can be accessed on any mobile device, cover critical topics such as infection control, nutrition and meal preparation, dementia, fall prevention, and safe transfers. The company provides 24/7 English and Spanish language technical support to accommodate over 18,000 caregivers’ schedules. Currently, home care agencies nationwide rely on CareAcademy for the professional development of their employees and for meeting state certification requirements. Representative customers include CareLinx, Visiting Angels, and Home Instead.
About Best of Care
Best of Care is a family-owned and operated home care agency headquartered in Quincy, Mass. that has delivered home care services to Massachusetts communities since 1981. Best of Care provides an extensive array of home care services to over 100 towns and cities throughout Greater Boston, the South Shore, the South Coast, Cape Cod and Martha’s Vineyard – with offices in Quincy, Milton, Taunton, New Bedford and South Dennis. Services include personal care, homemakers and companions, hospice care, geriatric care management and specialty services as they relate to dementia, psychiatric and acquired brain injury care. Best of Care Inc. was named a 2014 Family Business of the Year finalist by the Family Business Association of Massachusetts. President and Chief Operating Officer Kevin Smith serves as President of the Board of the Home Care Aide Council of Massachusetts.